At ATBW, we take great pride in our made-to-order garments, meticulously crafted to suit your unique preferences.
Processing time for each order typically takes 12-15 business days before the item is ready for shipment.
Once your garment is complete, we will carefully package and ship it to your provided shipping address.
We offer reliable shipping options to ensure your order arrives safely and on time.
Shipping costs will be calculated at checkout based on your order's weight, size, and destination.
For international orders, please note that customs duties and taxes may apply, and these are the responsibility of the customer.
Once your package is shipped, we will provide you with a tracking number so you can monitor the delivery status.
Please ensure the shipping address is accurate and up-to-date to avoid any delivery delays or issues.
While we strive to meet estimated delivery times, unforeseen circumstances such as weather or customs delays may impact shipping times.
If you have any questions or concerns about your shipment, feel free to reach out to our customer support team for assistance.
RETURNS
At ATBW, we take great pride in our made-to-order garments, meticulously crafted to suit your unique preferences. As each piece is tailored specifically for you, we regret to inform you that we do not accept returns for a refund. However, we understand that customer satisfaction is paramount, and we offer exchanges for sizing issues or manufacturing defects.
If you receive a garment with a sizing discrepancy or manufacturing defect, please contact our customer support within 4 days of receiving your order. Our team will guide you through the exchange process and ensure you receive the perfect fit or a replacement for any defective items.
To be eligible for an exchange, the garment must be unworn, in its original condition, and with all tags attached. Please note that we do not accept exchanges for change-of-mind or customization-related reasons.
We are committed to delivering exceptional products and experiences, and our customer support is always available to assist you. If you have any questions or concerns, please feel free to reach out to us.
